Refund policy

Thank you for shopping with DeskNap. If you’re not happy with your order, we’re here to help.

Return window
You can request a return within [30] days of the day your order is delivered.

Eligibility
To qualify for a return, your item must be unused or lightly used, in its original condition, and packed with all the parts and accessories it came with. For hygiene reasons, we can’t accept returns of items that are damaged by misuse, heavily worn, or missing parts.

How to start a return
Email us at spookerlight@gmail.com with your order number and the reason for the return. Please include your name and the email address used at checkout. If your item arrived damaged or defective, please include a photo. We’ll reply within [1 to 2 business days] with the next steps and the return address.

Damaged, defective, or wrong items
If your DeskNap arrives damaged, has a leak or defect, or isn’t what you ordered, contact us within [14] days of delivery with your order number and a photo. We’ll send a replacement or a full refund at no extra cost to you.

Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds are sent to your original payment method within [5 to 10] business days, depending on your bank or card company. Original shipping fees are non-refundable unless the return is due to our error.

Return shipping
For change-of-mind returns, the customer pays for return shipping. If the return is due to our error (damaged, defective, or wrong item), we’ll cover it.

Exchanges
If you’d like a different item, the fastest way is to return your original item and place a new order.

Late or missing refunds
If you haven’t received a refund after the time above, check your bank account first, then contact your card company, as it may take a few days to post. If you still haven’t received it, email us at spookerlight@gmail.com.

Contact us
Questions about a return? Email spookerlight@gmail.com.

Due to the seasonal nature of our product, no refunds or returns will be accepted after December 25th. Please make sure to reach out before Christmas Day if you have any issues with your order.

How to Start a Return
Email us at atmyeuu@gmail.com with your order number and reason for return, and we'll walk you through the next steps.

Refunds
Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are processed within 5–7 business days to your original payment method.